{"id":4454,"date":"2025-08-15T17:44:59","date_gmt":"2025-08-15T09:44:59","guid":{"rendered":"https:\/\/vapeu.de\/?page_id=4454"},"modified":"2025-08-15T17:45:26","modified_gmt":"2025-08-15T09:45:26","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/vapeu.de\/en\/return-policy\/","title":{"rendered":"Return policy &amp; right of cancellation"},"content":{"rendered":"<div id=\"page-header-52585340\" class=\"page-header-wrapper\">\n  <div class=\"page-title light featured-title\">\n\n    \n    <div class=\"page-title-inner container align-center text-center flex-row-col medium-flex-wrap\" >\n              <div class=\"title-wrapper flex-col\">\n          <h1 class=\"entry-title mb-0\">\n            Return policy &amp; right of cancellation          <\/h1>\n        <\/div>\n                    <div class=\"title-content flex-col\">\n        <div class=\"title-breadcrumbs pb-half pt-half\"><nav class=\"woocommerce-breadcrumb breadcrumbs uppercase\" aria-label=\"Breadcrumb\" data-no-translation=\"\" data-trp-gettext=\"\">Home<\/nav><\/div>      <\/div>\n    <\/div>\n\n     \n<style>\n#page-header-52585340 .page-title-inner {\n  min-height: 200px;\n}\n<\/style>\n  <\/div>\n    <\/div>\n  \n\t<div id=\"gap-1256602036\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1256602036 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<p data-start=\"76\" data-end=\"121\"><strong data-start=\"76\" data-end=\"121\">Return &amp; Cancellation Policy - Vapeu.de<\/strong><\/p>\n<p data-start=\"123\" data-end=\"247\">Please read our returns policy carefully before contacting us for returns, refunds or exchanges.<\/p>\n<h3 data-start=\"249\" data-end=\"285\">1. return and exchange period<\/h3>\n<ul data-start=\"286\" data-end=\"523\">\n<li data-start=\"286\" data-end=\"368\">\n<p data-start=\"288\" data-end=\"368\">Please check your order carefully within 3 days of receipt.<\/p>\n<\/li>\n<li data-start=\"369\" data-end=\"523\">\n<p data-start=\"371\" data-end=\"523\">Returns and exchanges are only possible within 3 days of delivery. Unfortunately, we cannot accept refunds or exchanges after this period.<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"525\" data-end=\"564\">2. cancellation and change of address<\/h3>\n<ul data-start=\"565\" data-end=\"749\">\n<li data-start=\"565\" data-end=\"626\">\n<p data-start=\"567\" data-end=\"626\">Please check your delivery address before finalising your order.<\/p>\n<\/li>\n<li data-start=\"627\" data-end=\"749\">\n<p data-start=\"629\" data-end=\"749\">Changes or cancellations are only possible as long as the order has not yet been dispatched. Contact: <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"736\" data-end=\"749\">info@vapeu.de<\/a><\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"751\" data-end=\"779\">3. return conditions<\/h3>\n<ul data-start=\"780\" data-end=\"1274\">\n<li data-start=\"780\" data-end=\"843\">\n<p data-start=\"782\" data-end=\"843\">Returns will only be accepted for faulty products.<\/p>\n<\/li>\n<li data-start=\"844\" data-end=\"923\">\n<p data-start=\"846\" data-end=\"923\">Normal, opened or used items cannot be returned.<\/p>\n<\/li>\n<li data-start=\"924\" data-end=\"1016\">\n<p data-start=\"926\" data-end=\"1016\">A restocking fee of 50 % will be charged for unauthorised returns.<\/p>\n<\/li>\n<li data-start=\"1017\" data-end=\"1183\">\n<p data-start=\"1019\" data-end=\"1105\">For hygienic reasons, the following items are excluded from exchange\/return:<\/p>\n<ul data-start=\"1108\" data-end=\"1183\">\n<li data-start=\"1108\" data-end=\"1183\">\n<p data-start=\"1110\" data-end=\"1183\">E-liquids, mouthpieces, coils, tanks, vaporisers, batteries and accessories.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li data-start=\"1184\" data-end=\"1274\">\n<p data-start=\"1186\" data-end=\"1274\">Products with physical damage, water damage or tampering will not be refunded.<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"1276\" data-end=\"1300\">4. return process<\/h3>\n<ul data-start=\"1301\" data-end=\"1667\">\n<li data-start=\"1301\" data-end=\"1367\">\n<p data-start=\"1303\" data-end=\"1367\">Please contact us by e-mail before returning: <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1352\" data-end=\"1365\">info@vapeu.de<\/a><\/p>\n<\/li>\n<li data-start=\"1368\" data-end=\"1594\">\n<p data-start=\"1370\" data-end=\"1431\">Please provide the following information when returning the product:<\/p>\n<ul data-start=\"1434\" data-end=\"1594\">\n<li data-start=\"1434\" data-end=\"1456\">\n<p data-start=\"1436\" data-end=\"1456\">Full name<\/p>\n<\/li>\n<li data-start=\"1459\" data-end=\"1486\">\n<p data-start=\"1461\" data-end=\"1486\">Order number and date<\/p>\n<\/li>\n<li data-start=\"1489\" data-end=\"1530\">\n<p data-start=\"1491\" data-end=\"1530\">Product details (brand, model, colour)<\/p>\n<\/li>\n<li data-start=\"1533\" data-end=\"1555\">\n<p data-start=\"1535\" data-end=\"1555\">Reason for return<\/p>\n<\/li>\n<li data-start=\"1558\" data-end=\"1594\">\n<p data-start=\"1560\" data-end=\"1594\">Photo\/video evidence of the defect<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li data-start=\"1595\" data-end=\"1667\">\n<p data-start=\"1597\" data-end=\"1667\">Pack the goods carefully to avoid transport damage.<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"1669\" data-end=\"1705\">5 Refunds and exchanges<\/h3>\n<ul data-start=\"1706\" data-end=\"1958\">\n<li data-start=\"1706\" data-end=\"1780\">\n<p data-start=\"1708\" data-end=\"1780\">After checking the return, you will receive feedback by e-mail.<\/p>\n<\/li>\n<li data-start=\"1781\" data-end=\"1877\">\n<p data-start=\"1783\" data-end=\"1877\">Refunds will be made within 3-7 working days to the original payment method.<\/p>\n<\/li>\n<li data-start=\"1878\" data-end=\"1919\">\n<p data-start=\"1880\" data-end=\"1919\">Shipping costs will not be refunded.<\/p>\n<\/li>\n<li data-start=\"1920\" data-end=\"1958\">\n<p data-start=\"1922\" data-end=\"1958\">Exchanges are subject to availability.<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"1960\" data-end=\"1996\">6. undeliverable consignments<\/h3>\n<ul data-start=\"1997\" data-end=\"2092\">\n<li data-start=\"1997\" data-end=\"2092\">\n<p data-start=\"1999\" data-end=\"2092\">In case of wrong address or refusal of acceptance we will charge 30 % for refund.<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"2094\" data-end=\"2121\">7. disclaimer<\/h3>\n<ul data-start=\"2122\" data-end=\"2263\">\n<li data-start=\"2122\" data-end=\"2212\">\n<p data-start=\"2124\" data-end=\"2212\">Vapeu accepts no liability for improper use of batteries or e-liquids.<\/p>\n<\/li>\n<li data-start=\"2213\" data-end=\"2263\">\n<p data-start=\"2215\" data-end=\"2263\">Please check the local laws before purchasing.<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"2265\" data-end=\"2278\">Contact us<\/h3>\n<p data-start=\"2279\" data-end=\"2322\">For questions or returns: <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"2309\" data-end=\"2322\">info@vapeu.de<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>R\u00fcckgabe &amp; Widerrufsrichtlinie \u2013 Vapeu.de Bitte lesen Sie unsere R\u00fcckgaberichtlinien sorgf\u00e4ltig, bevor Sie uns f\u00fcr R\u00fcckgaben, Erstattungen oder Umtausch kontaktieren. 1. R\u00fcckgabe- und Umtauschfrist Bitte pr\u00fcfen Sie Ihre Bestellung innerhalb von 3 Tagen nach Erhalt sorgf\u00e4ltig. R\u00fcckgaben und Umtausch sind nur innerhalb von 3 Tagen nach Lieferung m\u00f6glich. Danach k\u00f6nnen wir leider keine R\u00fcckerstattungen oder [&#8230;]\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"_sitemap_exclude":false,"_sitemap_priority":"","_sitemap_frequency":"","footnotes":""},"class_list":["post-4454","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/vapeu.de\/en\/wp-json\/wp\/v2\/pages\/4454","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vapeu.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vapeu.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vapeu.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vapeu.de\/en\/wp-json\/wp\/v2\/comments?post=4454"}],"version-history":[{"count":0,"href":"https:\/\/vapeu.de\/en\/wp-json\/wp\/v2\/pages\/4454\/revisions"}],"wp:attachment":[{"href":"https:\/\/vapeu.de\/en\/wp-json\/wp\/v2\/media?parent=4454"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}