Return policy & right of cancellation
Return & Cancellation Policy - Vapeu.de
Please read our returns policy carefully before contacting us for returns, refunds or exchanges.
1. return and exchange period
Please check your order carefully within 3 days of receipt.
Returns and exchanges are only possible within 3 days of delivery. Unfortunately, we cannot accept refunds or exchanges after this period.
2. cancellation and change of address
Please check your delivery address before finalising your order.
Changes or cancellations are only possible as long as the order has not yet been dispatched. Contact: [email protected]
3. return conditions
Returns will only be accepted for faulty products.
Normal, opened or used items cannot be returned.
A restocking fee of 50 % will be charged for unauthorised returns.
For hygienic reasons, the following items are excluded from exchange/return:
E-liquids, mouthpieces, coils, tanks, vaporisers, batteries and accessories.
Products with physical damage, water damage or tampering will not be refunded.
4. return process
Please contact us by e-mail before returning: [email protected]
Please provide the following information when returning the product:
Full name
Order number and date
Product details (brand, model, colour)
Reason for return
Photo/video evidence of the defect
Pack the goods carefully to avoid transport damage.
5 Refunds and exchanges
After checking the return, you will receive feedback by e-mail.
Refunds will be made within 3-7 working days to the original payment method.
Shipping costs will not be refunded.
Exchanges are subject to availability.
6. undeliverable consignments
In case of wrong address or refusal of acceptance we will charge 30 % for refund.
7. disclaimer
Vapeu accepts no liability for improper use of batteries or e-liquids.
Please check the local laws before purchasing.
Contact us
For questions or returns: [email protected]